Terms of service
Terms of service
These terms apply to cleaning services provided by NAPKOR s.r.o., trading as NAPKOR-CLEANING, Dlouhá 715/38, 110 00 Hlavní město Praha, Czech Republic, Company ID (IČO) 24877964.
1. What we provide
We clean private homes — houses and apartments — and provide window cleaning, upholstery and furniture deep cleaning, detailed floor cleaning and the cleaning of household appliances. The scope of each job, the time of the visit and the price are agreed individually with you before the work starts.
2. How a booking is made
Descriptions on this website are an invitation to enquire, not a binding offer. Bookings are accepted by email or through the form on our contact page. A contract is formed when we confirm the agreed scope, time and price with you.
3. Prices and payment
We quote per property and per job, because the time needed depends on the size and condition of the home, the number of windows and the amount of upholstery. All prices are stated in Czech koruna (CZK). Payment terms are agreed together with the booking.
4. Access and conditions on site
We need access to the home at the agreed time, and working water and electricity. For window cleaning we work only where the windows can be reached safely. For upholstery and floors we check the material before treatment and agree with you what can be cleaned — some fabrics and coverings cannot be wet-cleaned. If the work cannot be done as agreed, we will contact you and arrange a new time or a different method.
5. Changing or cancelling a visit
If you need to cancel a booked visit or move it to another time, tell us as early as you can. The terms for changes and cancellations are agreed when the booking is confirmed.
6. Right of withdrawal for consumers
Where a contract for services is concluded at a distance, a consumer may withdraw within 14 days without giving a reason (Section 1829 of the Czech Civil Code). If, at your express request, we begin performing the service during that period and the service is then fully performed, the right of withdrawal lapses (Section 1837 of the Czech Civil Code). We will tell you this before we start.
7. If something is wrong
If the work was not done as agreed, tell us as soon as you notice — write to info@napkor.com describing the problem. Statutory rights from defective performance under the Czech Civil Code apply, and nothing in these terms limits or excludes your statutory rights.
8. Liability
We are liable for damage we cause in the course of the work in accordance with Czech law. We are liable without limitation for damage arising from injury to life, body or health, and for intent and gross negligence.
9. Applicable law and disputes
Czech law applies. For consumers, this choice of law does not deprive you of the protection of mandatory provisions of the law of your country of habitual residence. The competent body for out-of-court settlement of consumer disputes is the Czech Trade Inspection Authority (Česká obchodní inspekce, www.coi.cz).
The European Commission provides a platform for online dispute resolution: ec.europa.eu/consumers/odr.
10. Contact
NAPKOR-CLEANING — operated by NAPKOR s.r.o.
Dlouhá 715/38, 110 00 Hlavní město Praha, Czech Republic
Company ID (IČO): 24877964
Email: info@napkor.com
Phone: +420 776 695 381