Refund policy

Cancellations and complaints

We provide cleaning services, so there is nothing to return. This page explains what happens when a booked visit changes or when work was not done as agreed.

Cancelling or moving a visit

Tell us as early as you can — by email or through the form on our contact page — and we will agree a new time or cancel the booking. The terms for changes and cancellations are agreed when the booking is confirmed.

Right of withdrawal for consumers

Where a contract for services is concluded at a distance, a consumer may withdraw within 14 days without giving a reason (Section 1829 of the Czech Civil Code). If, at your express request, we begin the work during that period and the service is fully performed, that right lapses (Section 1837 of the Czech Civil Code).

If the work was not done as agreed

Write to info@napkor.com and describe what is wrong. We will agree with you how to put it right — in the usual case by returning to finish or redo the work. Statutory rights from defective performance apply.

Out-of-court dispute resolution

If we cannot resolve a complaint, you may turn to the Czech Trade Inspection Authority (Česká obchodní inspekce, www.coi.cz), or use the EU platform at ec.europa.eu/consumers/odr.

Contact

NAPKOR-CLEANING — operated by NAPKOR s.r.o.
Dlouhá 715/38, 110 00 Hlavní město Praha, Czech Republic
Company ID (IČO): 24877964
Email: info@napkor.com
Phone: +420 776 695 381